The Directorate of Product Assurance develops and manages the depot quality assurance program consistent with depot assigned missions. The Directorate of Product Assurance provides the command staff with an assessment of depot mission and support activities through process/product audits/inspections, customer feedback, and quality data analysis. The depot's quality assurance program is consistent with the requirements established in ISO 9001:2008.
Serves as the Quality Manager for the International Organization Standard ISO 9001:2008.
Manages the LEAD Hotline, Customer Assistance and Customer Feedback Services.
Performs Product Induction and Turn-in Inspections as well as functional quality checks and services as needed.
Develops Quality policies on procedures and documentation.
Deliver superior maintenance, manufacturing, logistics, life cycle support and service worldwide to the Joint Warfighter and our international partners.
LEAD is the depot of choice for Industry, Government, and the Greatest Warfighters in the world.
Our mission at Letterkenny Army Depot is to provide outstanding safety and health protection to our soldiers, employees, contractors and visitors through solid management systems and employee involvement. We are committed to attaining a world class occupational safety and health management system, and firmly believe in the objectives and philosophy of the Voluntary Protection Program. We continually strive to reduce workplace injuries and illnesses and to protect our valued employees, their families and our communities