Product Assurance


The Directorate of Product Assurance develops and manages the depot quality assurance program consistent with depot assigned missions. The Directorate of Product Assurance provides the command staff with an assessment of depot mission and support activities through process/product audits/inspections, customer feedback, and quality data analysis. The depot's quality assurance program is consistent with the requirements established in ISO 9001:2008.

Major Functions

Serves as the Quality Manager for the International Organization Standard ISO 9001:2008.

Manages the LEAD Hotline, Customer Assistance and Customer Feedback Services.

Performs Product Induction and Turn-in Inspections as well as functional quality checks and services as needed.

Develops Quality policies on procedures and documentation.

Helpful Links:

International Organization for Standardization (E)

American Society for Quality (E)

American Society for Quality (E)

Quality Survey Form


Quality LEAD Hotline 717.267.9693 or DSN 570-9693


LEAD Mission & Vision

Mission Statement

Letterkenny Army Depot develops and delivers materiel readiness for Air Defense forces of the United States and its international partners and builds combat power for combined and joint route clearance operations worldwide.

Vision Statement

Letterkenny Army Depot is a data-driven, metrics-based organization that consistently delivers Best Value to its partners through an organizational culture that prizes quality, continuous improvement and innovation.

Safety Statement

Our mission at Letterkenny Army Depot is to provide outstanding safety and health protection to our soldiers, employees, contractors and visitors through solid management systems and employee involvement. We are committed to attaining a world class occupational safety and health management system, and firmly believe in the objectives and philosophy of the Voluntary Protection Program. We continually strive to reduce workplace injuries and illnesses and to protect our valued employees, their families and our communities

LEAD on Facebook

Army videos

More Videos

Important Links